Unprofessional and irresponsible staff and management.I dropped-in on a class on Saturday 1/27 and I forgot my Alo yoga mat and Manduka towel by the cubbies in front of the classroom. I immediately call the studio and nobody ever answered the phone, I called at least 9 times that day. After this, I decided to email them about my forgetting my mat, I told them specifics of how it looked like, brand names and where I left it. I told them, that due to personal scheduling I would not be able to stop by the studio until today, 2/1 to pick it up. They replied to my email by saying "we have a lost & found box, please look for it there". To their email I replied to please keep it safe, since I won't be able to stop by until a few days after and it is expensive gear. No reply. I continued to phone the studio throughout the week and not a single call was answered. When I finally stop by the studio on 2/1 they direct me to the lost & found box and of course it wasn't there. Their system for a "lost & found" is basically a free for all, they don't have it behind the reception desk, they don't check ID's when somebody claims an item, you can basically walk up and grab whatever you want! They put my 130$ Yoga mat up for grabs, even though I emailed them multiple times, common sense would say to keep it safe if somebody already claimed it! I am beyond upset, not only was this mat expensive, it also had sentimental value, as it was a gift from my deceased brother. The staff and management is simply unprofessional and irresponsible and do not care at all about their clients.
